All sales are final. No refunds will be given after placing an order.
Similarly, if you wish to add to your order, Heal Your Gut reserves the right to treat any additions as a second order incurring additional shipping charges.
Starter grains are living things and can behave in sometimes unpredictable ways. If you are having any trouble at all with your grains, please contact our support team at the first sign of trouble. Our professionals and very experienced at saving cultures / grains from seemingly hopeless situations. Place your cultures / grains on hold and email or chat with us on Whatsapp.
If we can’t turn your newly received kefir grains (within 2-3 days on receipt) around, we will promptly send a replacement and work with you to ensure everything goes as smoothly as possible. We do not issue a refund for your order at any cost.